JW Hughes – Important information regarding COVID-19
In light of on-going developments regarding COVID-19 we wanted to reassure our clients and address any concerns that you may have. The safety of our colleagues and clients is obviously our main priority and we are closely monitoring developments and taking all reasonable measures and precautions in line with on-going Government guidance. As always, it is our desire to maintain the highest standards of client care and service that we are able to, and meet any deadlines we have agreed with clients during this unsettling time. Due to effective planning, JW Hughes & Co is well placed to continue to support our clients whilst also safeguarding the health and safety of our employees.
We therefore seek to reassure clients by confirming the following steps to ensure our own business continuity and service delivery.
We are continuing to deliver our legal services as normal. Should the impact of COVID-19 begin to deepen, please be assured that preparations are in place to continue to support our clients whilst also ensuring the health and safety of our employees.
Our employees and advisors can already access our systems remotely in the event of self-isolation or the introduction of other working from home measures. Each lawyer has laptops and ancillary equipment so they can work remotely to almost the same extent as if they were in the office.
Whilst it is important that we meet with some of our clients in person, we also need to ensure that reasonable precautions are taken, and therefore we would ask that if you are displaying any known COVID-19 symptoms, such as a fever or dry cough, that you do not attend our offices.
Communicating with us
Telephone: Our switchboards in both offices are operating as normal at the moment. If you need to speak to one of our lawyers who is working from home please speak to our receptionist who will make sure that the lawyer you require will be notified of your call and will telephone you back.
Post: During this time we would encourage clients to communicate via email rather than post in the unlikely event of a local office temporarily closing.
Email: All partners and the majority of staff will continue to engage in email correspondence, whether office or home based.
Both offices in Conwy and Llandudno will remain open as normal unless we are advised otherwise.
We are of course keeping this evolving situation under review and will always strive to act in the best interests of our colleagues and clients.
We wish you all well during this unsettling time.